Jennifer
9/10
Australia 🇦🇺
Pros: 2BR apartment- The master bedroom only fit the bed but was comfortable - the 2nd bedroom was spacious and very comfortable perfect for our children- the apartment was clean and comfortable- the rooftop pool is the highlight- we had to take a trip to hospital unfortunately the staff were not able to phone anyone for us as they only use whatsapp - they did direct us to a fantastic medical facility though which gave excellent care - the location is good with some great restaurants next door we had a massage next door which was also excellent
Cons: A phone to call local numbers would be a great investment
Rovshan
8/10
Estonia 🇪🇪
Perfect location and apartment, spoiled by disappointing breakfast and service issues.
Pros: The location is excellent – you are literally a 5-minute walk from Petronas Twin Towers and right in the main square, surrounded by many restaurants, cafés, and shops. The facilities are a big plus. There is a pool and gym on the 6th floor, and an amazing infinity pool on the 69th floor with a stunning Petronas Towers view. Evenings there are especially beautiful. We stayed on the 40th floor. The apartment was spacious, clean, and very comfortable. The beds were great, and having a washing & drying machine in the apartment was a huge advantage for us.
Cons: Unfortunately, the breakfast was a complete disappointment and did not match the quality of the residence at all. If there is an option without breakfast, I strongly recommend choosing that instead. The food selection was very poor: badly cooked scrambled eggs, beans, soggy noodles, spicy chicken, only two types of fruit, and stale croissants. There was not even basic cheese available. It was honestly one of the worst breakfasts I’ve ever had. On top of that, the breakfast staff were quite rude, which made guests uncomfortable to ask for anything. Another issue was the deposit at check-in. We were asked for a deposit without any prior notice, and only cash was accepted. We paid €50 and received it back at checkout, but this should be clearly mentioned in advance so guests can prepare. The air conditioning units also need attention — there was a noticeable bad smell, and it feels like the filters are not cleaned regularly. The fitness room was also problematic. It felt more like a kids’ play area, with children running and playing on the equipment. A minimum age limit would be very helpful. Additionally, the sink was not draining properly and kept filling up and the apartment lacked any proper place to hang clothes or towels — there wasn’t even a simple towel hook in the bathroom, which was inconvenient.
Keith
9/10
Netherlands 🇳🇱
Great apartments in the centre of KL
Pros: Lovely apartment in the centre of KL with very comfortable bed and plenty of space. Great gym and pool area.
Cons: The lifts were quite slow - especially at peak times and the kitchen only had the bare minimum of utensils.
Nicola
9/10
United Kingdom 🇬🇧
Fabulous location and superb apartment with many onsite facilities
Pros: Great location and excellent value for money for the size of the rooms and facilities available - the marketing doesn’t do it justice!
Cons: Difficult to find any dislikes
Robyn
8/10
New Zealand 🇳🇿
Would highly recommend his property
Pros: Location was great, lovely big rooms and comfy beds
Cons: Room cleaners turning up at 5, and not friendly Breakfast is served from 7.30 but often wasn’t ready. Green tea would be a nice option
Mark
10/10
Australia 🇦🇺
Fantastic location with an amazing pool.
Pros: The apartment is in a fantastic location with a great view. It has 2 lovely pools. The rooftop pool has an amazing view of the Petronas Towers. The apartment was very clean & comfortable. Restaurants are just a short stroll.
Cons: Access to the toilet is via the kids room.
Catarina
8/10
Portugal 🇵🇹
Great views and location. Fair value for money.
Pros: The location is excellent, centrally situated in the newest area of the city with good access to the metro and close to the Petronas Towers. The room is clean, and the staff are friendly. Stunning view. Comfortable beds.
Cons: The second room, where our children stayed, is very small, only enough space for the bed, with no storage. The breakfast could be better: there is little variety of bread, juices, fruits, and pastries, while there are too many lunch-type options instead of typical breakfast items!
Sarah
9/10
Australia 🇦🇺
Pros: How close it is to everything and how you can visit the 3 towers to use the different facilities.
Cons: There are no instructions on how to use the washing machine! Very minor issue. Could have had pillows not as thick and bulky.
Laviolle
9/10
Singapore 🇸🇬
Review for star suites
Pros: Surprisingly very close to KLCC, petronas twin tower. Also room was pretty spacious, toilet was clean and that theres room cleaning service. Water bottles and basic toileteries products are replenished daily after room cleaning. Possibly one of the best stays i had in KL.
Cons: Didnt realise our washing machine takes 4hrs to fully dry clothes. We did try the breakfast buffet, there werent much choices. But we do love the croissants and cakes.
